One thing that this course
taught me was just how much one can accomplish in eleven days! It was a lot of
work but the Bahamas course was 100% worth it. The Bahamas course also taught
me the importance of the customer experience. A positive customer experience is
vital to the survival of all businesses. By taking the time to put themselves
in the customer’s shoes, businesses can determine where they have areas of
weakness and where the business is performing strongly. There are many points
during the customer’s experience for organizations to create moments of surprise
and delight. By performing a customer experience evaluation, businesses can capitalize
on these moments to make a customer’s experience unforgettable.
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